Frequently Asked Questions (FAQ)
Is shipping safe and discrete?
Yes, we ship all orders in neutral, brown boxes with no indication of contents. Shipping is double vacuum-sealed, odorless and 100% anonymous.
What payment methods are accepted?
To ensure your financial privacy, we only accept cryptocurrencies like Bitcoin (BTC) and Monero (XMR).
How high is the purity of your products?
Every batch of our GBL and other chemicals is strictly tested. We guarantee a certified purity of 99.9%.
How long does express delivery take?
Standard express shipping within Europe usually takes only 2 to 4 business days after payment.
Are the packages packaged odor-neutral?
Absolutely. Every shipment is vacuum sealed in multiple Mylar bags so that no odors can escape.
Do you also ship to packing stations?
Yes, we can deliver to all PO boxes and packing stations as long as the address is formatted correctly.
Is there a minimum order value?
There is no general minimum order value. You can order exactly the amount you need.
What happens if my delivery does not arrive?
In the rare event that a package is lost, we offer a 100% free replacement (reship). Contact our support.
How can I contact customer service?
You can reach us anytime via our contact form or encrypted email. We usually reply within 24 hours.
Will my customer data be stored?
No. For maximum security, we automatically delete all customer-related data and addresses 14 days after successful delivery.